No centralised database of valued customers.
Cumbersome and hard to plan the itineraries because of the decades old traditional tools.
Difficult to understand and ill-formatted itinerary
Unorganised and messy hotel/sightseeing information keeps customer worried about the trip.
Unclear and half-heartedly prepared itineraries create the unnecessary trail and there is too much paperwork involving the replanning of an itinerary.
Unplanned work flow and traditional methods make it difficult to acquire a new customer or retain old customer too.